FAQs for Customer Service
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I recently moved, or I will be moving soon. How can I change my bill to and/or ship to address? |
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Some of my customer information has recently changed. How can I update it? |
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My child is getting older. I would like to change his or her magazine subscriptions. How can I do that? |
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Can I buy samples of your magazines so I can see if they are right for my child? |
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I did not receive a recent issue of your magazine. What should I do? |
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I am receiving duplicate issues of your magazine. What should I do? |
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How do I check on the status of my order? |
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How can I receive a catalog of all your magazines, books, and products in the mail? |
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I am interested in purchasing back issues of your magazines. Can I do that? |
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Are there foreign language versions of your magazines? |
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What if I am not satisfied with my current magazine choice? |
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How do I cancel a magazine subscription? |
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How do I return a book or product? |
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How do I change a magazine subscription that is not right for the child? |
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| Q: |
I recently moved, or I will be moving soon. How can I change my bill to and/or ship to address? |
| A: |
Please notify us as soon as possible of any changes in your address. You can make changes through our Web site or by contacting our customer service department:
Use our Contact Us form Call us: Domestic - 1-800-821-0115 24 Hours-7 days a week International - 1-603-924-7209 Hours - 8:30am-5:00pm M-F (Eastern Time) Write to us: Customer Service Department Carus Publishing Company 30 Grove St Suite C Peterborough, NH 03458
Be sure to include a mailing label from a recent issue along with your new address. Please allow up to 8 weeks for your new address to take effect. |
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| Q: |
Some of my customer information has recently changed. How can I update it? |
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Please notify us as soon as possible of any changes in your name, email address, or any other critical information associated with your account. You can make changes by contacting our customer service department, or by calling us at 1-800-821-0115. Be sure to include a mailing label from a recent issue, or information from the mailing label, along with your new name. Please allow up to 8 weeks for your new information to be reflected in our system. |
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| Q: |
My child is getting older. I would like to change his or her magazine subscriptions. How can I do that? |
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We have magazines for children of all ages (6 months – teens) and interests. If your child is ready for another magazine, you can easily switch your subscriptions to any of our 14 magazines. You can browse through our Web site for details on all of the magazines.
If you know which magazines you want to switch to, contact our customer service department at 1-800-821-0115. |
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| Q: |
Can I buy samples of your magazines so I can see if they are right for my child? |
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You can purchase sample issues of our 14 magazines through our site, by contacting our customer service department, or by calling us at 1-800-821-0115.
In addition, you can browse through our site to view descriptions and read sample articles and activities for all of our magazines. |
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| Q: |
I did not receive a recent issue of your magazine. What should I do? |
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If you miss an issue during your subscription term we will extend your subscription to make up for the lost issue. You request this through our site, by contacting our customer service department, or by calling us at 1-800-821-0115. Just tell us the month, year, and title of the missing issue, and include a recent subscription mailing label.
If you missed an issue because your subscription has expired, you may renew your subscription through our site or by calling our customer service department.
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I am receiving duplicate issues of your magazine. What should I do? |
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If you notify us we will eliminate duplicate issues being sent to you. You can make this request through our site, by contacting our customer service department, or by calling us at 1-800-821-0115. Just tell us the month, year, and title of the duplicate issue, and include a recent subscription mailing label. |
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| Q: |
How do I check on the status of my order? |
| A: |
You may check on the status of your order by contacting our customer service department or calling us at 1-800-821-0115. |
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| Q: |
How can I receive a catalog of all your magazines, books, and products in the mail? |
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You can request a catalog through our site, by contacting our customer service department, or by calling us at 1-800-821-0115. |
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| Q: |
I am interested in purchasing back issues of your magazines. Can I do that? |
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You can purchase back issues of APPLESEEDS, COBBLESTONE®, CALLIOPE®, FOOTSTEPS, FACES®, ODYSSEYTM, and DIGTM. We have over 25 years of back issues available. Titles to the back issues are available on our site (go to Magazines and click on the appropriate magazines) and by contacting our customer service department.
Back issues of BABYBUG®, LADYBUG®, SPIDER®, CRICKET® CICADA®, CLICK®, ASK®, and MUSE® are available if we have them in stock. You may inquire about the availability and order specific issues by calling us at 1-800-821-0115. Back issues are also available for purchase on our Web site. Discounts are offered if you order 25+ copies of a single issue. |
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Are there foreign language versions of your magazines? |
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Currently, our magazines are only available in the English language. |
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What if I am not satisfied with my current magazine choice? |
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If, for any reason, you are not completely satisfied with the magazine that you are currently receiving, you may switch your subscription to any one of our 14 magazines.
You can switch your magazine subscription by calling us at 1-800-821-0115. |
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How do I cancel a magazine subscription? |
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We're sorry that out magazines are not a good fit for the young reader in your life. Please contact customerservice@caruspub.com with your full name, address, the child's full name and address, and the magazine name, and we will refund all unserved issues remaining on your subscription. |
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How do I return a book or product? |
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We're sorry that the gift was not a good fit for the child in your life. We are glad to provide you with a refund or exchange, as long as you return the item in salable condition within 60 days of receipt. Please contact customerservice@caruspub.com with your account information and let us know if you would prefer a refund or exchange, as well as the reason you are unhappy with the gift.
Please return products to:
Carus Publishing 39 Webster Ave. Jaffrey, NH 03452 Attn: Returns |
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| Q: |
How do I change a magazine subscription that is not right for the child? |
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To change a magazine subscription please contact our customer service department:
Use our Contact Us form Call us: Domestic - 1-800-821-0115 24 Hours-7 days a week International - 1-603-924-7209 Hours - 8:30am-5:00pm M-F (Eastern Time) Write to us: Customer Service Department Carus Publishing Company 30 Grove St Suite C Peterborough, NH 03458
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